Personalised Surprise Gifts

Set automatic messages (SMS, or Email) on arrival to trigger personalised surprise gifts on specific visits, or events such as birthdays. The reward is redeemed via Cheerfy vouchers with the tap of a button or via QR code (with or without PoS integration).

Personalised Loyalty Plans

Your customers automatically receive a personalised text on arrival (“Jen: as a healthy foodie, on your 5th visit your favorite salad will be on us. The 1st is noted!”). The text acts as a stamp towards a personalised reward, automatically accounted based on visits.

"Lost Customers" Recovery

Your local customers automatically receive a text after 30 days of their last visit, with a personalised incentive to come back. Non-locals (e.g. foreigners on holiday) receive the message after 3 days post-visit, in this case, intending to maximize short-term revenues.

Periodically, your customers receive a message on departure to rate their experience. A digital personalised survey evaluate key aspects of the customer journey such as: greeting, environment, waiting, food, drinks, price, payment, or goodbye. 5-15% of customers respond to surveys, effectively turning diners into mystery shoppers.

Your promoters are encouraged to share their views in TripAdvisor, Google or similar platforms. And personalised messages are sent to detractors, expressing empathy and/or offering a compensation.

Customer On-Boarding and Profiling

Get your customers to join your loyalty program. Wherever they are. Whether at your venues, through Wi-Fi. Or through your Website, or an Instagram post. Even via a QR code on your packaging, if they order from home. Develop a direct relationship with them, without the mediation of food delivery platforms!

No App is required. 30-60% of customers also respond to a simple customised survey following to collect preferences. Then, customers will be automatically detected through Wi-Fi, their transactions and more. Profiles include data from preferences, reviews, visits, point-of-sale, CRM, and predicted traits.

Meaningful dashboards telling a story

In-depth analytics on customer activity; customer profiles per location; economic impact driven by customer loyalty improvements; customer satisfaction for every part of your customer journey, and much more!

Cheerfy dashboards provides you with an interactive way to find, explore, and share data-driven insights. So that you not only understand what happened — but why it happened — and what you should do next.