Turn one–time visitors into customers for life. Centralize the digital relationship with your customers by integrating your critical systems in your CRM for restaurants and boosting loyalty and sales. Through personalized interactions. Automatically. Without Apps.
CRM for restaurants
360º vision of your clients. All the information is available and actionable on a single platform.
Integrations
Enrich your customer profiles and put them in context. Automatically integrate all your critical systems: Online Shop, Bookings, Payments, POS, Social Wi-Fi, and Emailing Platforms.Offer the customer a frictionless experience where every part of their digital information is captured in your CRM.
Marketing Automation
Our CRM is tailored for restaurants, enabling the creation of a flow of personalised interactions before, during, and after the moment of consumption through various channels (SMS, email, push notifications). Messages are sent automatically, at the right time, and segmented according to the customer profile.
Loyalty Card
Customize your card to match your brand identity. Your customers earn points at your physical and online store with every transaction. Downloadable to the Wallet without the need for Apps, these cards are compatible with Apple Wallet, Google Pay, and Web. They allow for the sending of push notifications nearby.
Digital Vouchers
Reward your customers with coupons redeemable at your physical store and online shop. Create promotions tailored to a specific segment or to all of your customers: brand anniversaries, new product launches, etc.
- Downloadable in the Wallet needing no Apps
- Apple Wallet, Google Pay, and Web
- Customizable
- Contextual Push Notifications
- Configurable frequency & number of uses
Customer Feedback
- Include a personalized survey with your own questions and design. Automate its delivery so that the customer receives it at the time of your preference.
- Create a branded survey with your questions and design.
- Personalise your surveys based on the service type: at the venue, for delivery, or take-away.
- Make contextual questions based on previous answers.
- Send alerts in real-time to your managers about ratings.
- Multiply your positive ratings on Google.
Customer Analytics
Monitor your customer activity in real-time. Dashboards: Activity, Ratings, Customer Profile, Loyalty, Sales.
Export all the information for a fully flexible analysis.
Emailing
Cheerfy Loyalty offers a comprehensive solution for managing and personalizing communications with customers. Make an impact on your database through Email Marketing campaigns.
- Segment your campaigns based on the customer profile.
- Enrich the interaction by incorporating static or animated images or attaching loyalty cards, vouchers or surveys.
- Even send campaigns to customers in your store at that time, using Wi-Fi as a presence sensor.
Customer Registration Page
Register your customers wherever they are with a registration landing page tailored to your brand identity. Secure registrations through local Wi-Fi, by scanning a QR code, on your website, or in an Instagram post. Even include a QR code on your packaging if customers order from home.
Collect their preferences to segment your campaigns based on an initial survey. Allow them to download their loyalty card with just one click.
Social Wi-Fi
Maximise your customer registrations by using Wi-Fi. And turn your Wi-Fi hotspots into sensors that detect the arrival and departure of your customers at the venue.
