Ask for their phone number as you may not see them again...
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1-min read
We are all already aware of the irrefutable changes that technology is producing in the model of consumption. Additionally, these changes have been dramatically accelerated because of COVID-19.
Smartphones are a big culprit. In 2020, the number of global smartphone users is projected to total 3.5 billion. Therefore, if most of your clients have a Smartphone in their hand, the key is to reach it to reach them.
If one of the main challenges in hospitality is the little knowledge that we have of clients, now technology gives us the opportunity to know them all, registering their email or telephone number automatically. Surely your customers are accessing your menu through a QR code. What if you add to that experience, the possibility of ordering and paying directly from your mobile?
Having redirected your client to the internet to view the menu, you are just one step away from allowing them to order and pay, with all the advantages that this entails:
Increase your online shop sales. Offering the virtual table order service means opening a new source of income for your online shop. Although perhaps even more interesting, it is an opportunity to make it known, educating your client in the use of your own shop to place an order (Delivery, Take Away and Dine-in).
Use virtual table orders to promote your loyalty plan. Activating this service means that your customers will be self-scanning in your restaurant just because of buying. Due to the integration between Cheerfy Shop and Cheerfy Loyalty, you will automatically include them in your loyalty plan, turning your customer into a recurring customer. Additionally, having access to all their information means you can speak to them by name, and based off their preferences.
Differentiate from competitors. Offering this type of experience brings added value to both customers and your own waiters. You make life easier for the customer in two key moments, ordering and paying. These are key moments because they do not contribute anything as such, but nevertheless, if they take longer than necessary, they can subtract. On the other hand, you will be giving your waiters time to focus on issues where they can add value (welcoming your customers, recommending your specialities or dishes of the day, taking and bringing orders ...).
If you already use Cheerfy, but have not implemented dine-in, I encourage you to ask yourself how this service can help you.
If you still don't use Cheerfy, but are thinking about it, we will be happy to explain its operation and capabilities in detail.
I am here to help you.
Tony @ Cheerfy